Cisco TelePresence Advanced Media Gateway 3610 (Cisco® AM GW 3610)

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The Cisco TelePresence Advanced Media Gateway 3610 (Cisco® AM GW 3610) is a high-definition (HD) media gateway that enables businesses to get better value from their existing video and collaboration infrastructure. Combined with the Cisco TelePresence Video Communication Server (Cisco VCS), the Cisco AM GW 3610 is the first and most comprehensive network-centric solution that enables true HD communication between Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server users and standards-based telepresence and video conferencing devices. Individuals and teams can now use familiar business tools to collaborate in high definition across the enterprise.

Feature Summary



Design features

• Cisco AM GW 3610 is compatible with Microsoft Office Communications (MOC) Server 2007 R2 and Microsoft Lync Server
• Cisco AM GW 3610 is compatible with all standards-compliant video conferencing and telepresence devices
• Cisco AM GW 3610 has an easy-to-use, versatile management interface
• Cisco AM GW 3610 offers comprehensive wideband audio support
• Cisco TelePresence ClearVision technology (ClearVision) enhances resolutions by up to 4 times, enabling less-powerful PCs and video conferencing endpoints to participate in calls at higher definitions
• The unit is compact - it is 2 rack units (2RU) tall and 19-inch rack-mountable

Application features

• Cisco TelePresence Universal Port technology helps ensure that each participant receives the best possible experience
• Cisco AM GW 3610 offers full transcoding for every call
• Large enterprises can increase their available capacity by stacking multiple Cisco AM GW 3610 units
• The gateway connects to all standards-based video conferencing devices, including endpoints, multipoint control units (MCUs), recording and streaming servers, and telepresence servers

Performance features

• Up to 10 simultaneous HD calls
• Up to 20 simultaneous VGA calls
• Constant high capacity in selected HD or VGA mode
• Transcoding and transrating on all calls
• Video resolution up to HD 720p at 30 frames per second (fps)
• Content sharing to MOC and Lync at up to 720p at 30fps

Number of Calls Possible


Total Calls in HD Mode

Total Calls in VGA Mode

Cisco AM GW 3610



Note: High bandwidth or any combination of supported video and audio codecs does not reduce the number of video calls supported.

Note: Capabilities offered by the Cisco TelePresence Advanced Media Gateway are available only when the gateway is deployed in conjunction with a Cisco VCS or Cisco VCS cluster (Cisco VCS Release 5.1.1 or later).

Product Capabilities

Product Specifications



Video devices supported

• Microsoft Office Communicator 2007 R2 clients
• Microsoft Lync clients
• Communicator for Mac 2011 clients
• H.323 video devices
• Session Initiation Protocol (SIP) video devices
• Supported devices: Endpoints, MCUs, gateways, and recording and streaming devices

Video standards

• RT Video, H.261, H.263, H.263+, and H.264

Video resolution for video conferencing devices

• From QCIF to 720p (1280 x 720)
• 4:3 and 16:9 aspect ratios

Video resolution for Microsoft Office Communicator and Lync

• CIF, VGA, and 720p

Frame rates

• Up to 30 fps

Audio standards

• G.711, G.722, G.723.1, G.728, G.729, MPEG-4 AAC-LC, MPEG-4 AAC-LD, Polycom Siren7/G722.1, Polycom Siren14, and G.722.1 Annex C


• SIP, FTP, Real-Time Transport Protocol (RTP), HTTP, Dynamic Host Configuration Protocol (DHCP), Simple Network Management Protocol (SNMP), and Network Time Protocol (NTP)


• Maximum bandwidth: up to 2 Mbps per call

Universal transcoding and transrating

• Automatic audio and video transcoding and transrating is possible on all calls up to 720p
• Callers have their own personal encoding; each caller can independently use any bandwidth, any resolution (up to maximum selected), and any video or audio codec


• Up to 6 advanced media gateways can be deployed per Cisco VCS or Cisco VCS cluster, enabling a total of 60 simultaneous HD720p calls

Firewall traversal

• H.460 18 and 19 compliant

Dual-tone multifrequency (DTMF) translation

• Out-of-band to in-band DTMF

Web user interface

• Complete configuration, control, and monitoring of the system and calls

System management

• Management through embedded web server
• RS-232 for local control and diagnostics
• Syslog for diagnostics
• Configurable event logs and full H.323 and SIP decoding
• Configuration backup to network
• Secure upgrades through Ethernet

Quality of service (QoS)

• Configurable differentiated services code point (DSCP) or type of service (ToS) and IP precedence

ClearVision technology

• Supported in HD mode to scale up video resolution by up to 4 times

Security features

• End-to-end encryption of calls
• Secure non-PC hardware and operating system
• Full transcoding for every call, avoiding IP packet forwarding


• RJ-45 Ethernet, 10/100/1000 Mbps full and half duplex, manual or autosensing
• RJ-45 serial port

Environmental data

• Ambient operating temperature: 32 to 95°F (0 to 35°C)
• Relative humidity: Below 95% (noncondensing)

Physical dimensions (H x W x D)

• 3.43 x 17.25 x 19.1 in. (87 x 436 x 511 mm) (2RU)
• Weight: 22 lb (15 kg)
• 19-in. rack-mountable (kit supplied) or standalone
• Power: 100 to 240 VAC, 50 or 60 Hz
• Maximum power consumption: 650W

Note: Product specifications are estimates and subject to change without notice.

Regulatory Compliance

• Product model number TR1A

• European safety: EN 60950-1:2001

• USA safety: UL 60950-1 First Edition

• Canada safety: CSA 60950-1-03

• CB Scheme certificate, CE Marked

• Compliance Model Number: TR1A

• EMC:EN55022 class A, EN61000-3-2 and EN61000-3-3,EN55024:

– EN61000-4-2, -3, -4, -5, -6, -11, FCC Part 15 class A, VCCI class A, and AS/NZS 3548 (C-Tick)

• RoHS compliant

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